Support
Direct help, from real people
Something off with a clock-in or a reader? Our team helps you over WhatsApp, email or from your dashboard — most cases are solved the same day.
Mon–Sat · 8:00–20:00 (Mexico City time)
Support deskOnline
Case #04831Reader not syncing · Boca del Río
Received09:12:05
Picked up09:18:40
Solved10:02:17
First replyUnder 15 min during business hours
HoursMon–Sat · 8:00–20:00 (Mexico City time)
CoverageAny country, from our team in Mexico
WhatsAppWrite to us as a customerThe same number your company uses answers questions about your account. Replies in minutes during business hours.
Emailsoporte@controlhr.com.mxFor cases with screenshots or attachments. We reply the same business day.
From your dashboardCases with a number and follow-upOpen a case from your Control HR dashboard and follow it by its number, without leaving the system.
Already a customer and need help today?
Write to us with your company and branch name — we pick up your case in under 15 minutes.